Frequently asked questions

MENUSIGN TV is digital menu signage built for restaurants, cafes, and retail. A web admin at menusign.tv manages screens, media, playlists, store hours, scheduled items, members, and 6-digit TV pairing. Native players for Fire TV, iOS / iPadOS / Apple TV, Samsung Tizen, and a browser-based web player display your menu full screen — and keep playing even with no internet.

Free for 1 screen, no card required. After that, per-screen plans start at $9/screen/month (Starter, up to 4 screens), $12/screen/month (Reliability, 5–25 screens, includes audit log + telemetry + emergency takeover), $15/screen/month (Multi-location, 25–100 screens, includes group bulk-assign + soft-delete + roles), and a custom Enterprise tier from $25/screen/month for 100+ screens with SAML SSO. Annual billing saves 20 %.

Yes. After one online sync, every player platform — Fire TV, iOS / Apple TV, Samsung Tizen, and the web player — stores the full menu locally (playlist + images + videos) and keeps playing indefinitely if the network drops. When the connection returns, the player auto-detects revision changes and refreshes the cache. A single 403 response or transient API error won't disconnect the device — we require multiple confirmed unpaired responses before unpairing.

Four native players, all using the same 6-digit pairing code: Amazon Fire TV / Fire Stick, iOS / iPadOS / Apple TV / visionOS, Samsung Tizen, and the web player at live.menusign.tv (any modern Chromium-based browser). Roku, LG webOS, and standalone Android TV are on the roadmap.

Web player: within 1 second over the live SSE channel. Fire TV, iOS, and Tizen: within 12 seconds via revision polling (or instantly when the admin clicks the Refresh button in the screen panel — that pushes a signal through the live channel that connected players honor immediately). During store-closed hours all players idle to a 15-minute watchdog cadence to save egress; the boundary monitor still wakes them at the exact open transition.

From the Screens page you can push a fullscreen message to every TV in the organization in one click — "STORE CLOSED — POWER OUTAGE", "HAPPY HOUR", anything you type. Three presets (Closed / Maintenance / Custom) plus an optional end time. Players honor it within seconds (web) or one poll cycle (Fire TV / iOS / Tizen). Clear it with the same button.

On a screen group (and optionally per screen), enable store hours with open and close times in local time. Outside those hours, players show a black screen — not a separate "closed" playlist. Saving hours signals paired TVs to refresh. Each player's local clock handles the open/close transition so the timing works even with no internet.

Yes. Per playlist item, set a start and end date in the screen editor. The Calendar page lists scheduled items across your organization so you can see what runs on which days. Items outside their schedule are skipped by the player. Use this for daily specials, holiday menus, limited-time offers, or campaign launches.

Yes. Owners and admins invite members by email with Owner, Admin, or Editor roles. Editors change screens, playlists, and media; owners manage membership and billing. Every sensitive action — force refresh, regenerate pairing code, disconnect device, archive screen, assign menu to a group, emergency takeover, media cleanup — is recorded with actor, target, and metadata in the Audit log. Filter by action, actor email, or date range.

Yes. Group screens by location, region, or brand. The Multi-location plan adds bulk-assign-menu-to-group (apply one menu to every screen in a group in one round-trip), per-group store hours and timezone, soft delete with restore (no more accidental hard-deletes), and orphan-media cleanup so unused files don't run up your storage bill.

Open the Devices page. Each paired TV reports its current playlist revision, app version, last error (if any), platform, and last-seen time. The screen detail page also shows a per-device status panel. When a customer says "TV 3 isn't updating," you can confirm whether it's on the latest revision, what its last error was, and whether the device is online — without walking to the venue.

No. Documentation is public at menusign.tv/documents. Sign in only to manage your workspace.

Email [email protected] or use Contact on the home page. Include your organization name, screen name, and device ID for player issues. Step-by-step guides are in Documentation.